Privacy Policy

Privacy Policy for the Esplanade Hotel Website

Thank you for visiting our website. At the Esplanade Hotel, our intention is to provide supreme service and an exceptional experience, and more importantly, to show appreciation for your loyalty.  
In our approach to our visitors and guests, we are highly attentive so as to earn your trust and meet your expectations.
We know that privacy is very important, and the Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies is committed to protecting your personal data. We have written this text to explain how we deal with personal information that we collect from or about you on this website, through written or verbal communication as well as during your visit to our hotel.
We kindly ask that you periodically check the privacy policy for eventual changes.

Personal Data Protection
Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies protects your personal data and all our employees are trained to handle such data in accordance with legal requirements. In addition, all employees are obliged to confidentiality and protection of all computerised data.
We collect, use, and process your data in accordance with this Privacy Policy and the provisions of the Data Protection Act as well as other applicable regulations in the Republic of Croatia, which govern the protection of personal data.
We guarantee our visitors and guests that all personal information is treated as confidential information and business secrets.
The Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies will take the necessary steps to protect your personal data from unauthorised access, disclosure, alteration, or destruction, and will keep personal information as accurate and up-to-date as possible.

This privacy policy governs the way in which personal information accessed by the Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies via the booking system or other forms is handled.

We collect personal data in order to provide a maximally efficient response to your inquiry, ensure the provision and payment of a service, promote our services, for data processing statistics, and the opportunity to send publications and other promotional materials and brochures.
By providing us with personal information such as your e-mail address, phone number, etc., you also give your explicit consent for the Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies to contact and inform you with the purpose of providing our services, thereby confirming that you are familiar with our privacy policy. If you do not wish to be contacted about our services, you should explicitly inform Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies in writing (via e-mail or by registered post).

This Privacy Policy does not apply to our personal data processing on behalf of and on the basis of instructions of a third party such as companies that organise or offer travel packages and other service providers legally entitled to share with us your personal information.

Personal information that is governed and covered by our privacy policy:

• name and family name
• address
• e-mail address
• phone, mobile, or fax number
• credit card information you provided when booking online or to a third party
• payment procedure or payment security
• your preferences to improve our service
• any other information that you want us to know and want to keep secret
• CV for employment application

Privacy Policy Content

We shall not sell, rent, or disclose your personal information to any third parties without your explicit consent, as this is contrary to the privacy policy and the Data Protection Act.
If we wish to contact you in any manner regarding our promotions and services, we will ask your consent.
The Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies shall not be liable for any accidental error or an error due to force majeure that would cause any violation of the protection of your personal information, but we guarantee that we will securely rectify any such errors, if possible, as soon as possible.
The Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies collects only that personal information that you have voluntarily submitted and we use it for the purposes of providing the above mentioned services.
We will not ask you to provide your information in order to access our site or ask you to disclose more information than actually required to use one of our services.
The credit card information you provide shall be used solely as a means of securing payment of booked services and is under the same protection as any other of your personal data. After the duly rendered and paid services, this information shall no longer be used without your explicit consent.
By filling in the form on the page, you guarantee that the information you have provided is accurate and that you are giving your consent to the provisions of our privacy policy.

Privacy Policy Term

When you submit your information, you agree for us to contact you and will be included in our mailing list, as your entry is your explicit consent to contact. We shall protect your personal information permanently and you can request exclusion from our mailing list at any time. After that, your data shall no longer be used by the Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies except for computing or statistical data processing.