Protection of personal data on the Esplanade Hotel website
Thank you for visiting our website. We at the Esplanade Hotel are trying to provide the ultimate service and experience, and more importantly, we appreciate your loyalty.
In order to gain your trust and meet your expectations, we approach the visitors and guests of our hotel with a special level of attention.
Being aware of the fact that privacy is very important, the company Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies are committed to protecting your personal data. We have composed this document to explain to you how we treat the personal data we collect from you or about you on this website, through written or verbal communication, and during your hotel visit.
Protection of Personal Data
The company Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies protect your personal data, and all our employees have received training on treating such data in compliance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 (hereinafter referred to as: "GDPR") and the Law on the Implementation of the General Data Protection Regulation (official gazette ‘Narodne Novine’ issue 42/18, hereinafter referred to as: "Law"). Regardless, all employees are bound to keep confidentiality and protect all personal data processed during their work.
We guarantee our hotel's visitors and guests that all personal data are treated as confidential information and a business secret.
The company Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies take the necessary measures to protect your personal data from unauthorised access, disclosure, alteration or destruction, and maintains personal data as accurate and up-to-date as possible.
Purpose of Collection
The company Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies must collect certain personal data due to performance of contracts (e.g. accommodation contract) and due to the regulations governing catering and hotel activities, but some data may also be collected for the following purposes: to respond as efficiently as possible to your query, to ensure service delivery and payment, to promote some of our services, for statistical data processing, to provide publications and other specific promotional materials and brochures.
By providing your personal information such as e-mail address, phone, etc., you also give your explicit consent for the company Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies to use your data for a relevant purpose. If, at any time, you prefer not to have the company Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies use your information for any of the purposes mentioned above, you are authorised to withdraw, without any consequences for your rights, your consent for the data processing which has been given for processing for a particular purpose.
- full name
- e-mail address
- phone, cell phone or fax number
- the data on the credit card you provided during online reservation or to a third party
- payment or payment insurance procedure
- your preferences to improve our services
- any other information you mention to us that you want to keep confidential
- CV when applying for employment
The company Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies shall not be liable for an accidental error or an error due to a force majeure which would cause a possible breach of the protection of your personal data, but it will remedy it as soon as possible.
The company Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies only collect personal data you provided to us voluntarily and we use them to provide the above services.
We do not ask you to send us your data so that you can access our webpage, nor do we ask you to disclose more data than is actually necessary to use one of our services.
The credit card data you provide us are used only as a means of securing payment for reserved services and the company Esplanade Oleander d.o.o., Almanac Hotels GmbH, WSF Group Companies take appropriate organisational and technical protection measures to process such data. After duly provided and paid-for service, those data shall no longer be used without your express consent.
The moment you provide us with your information, you agree for us to contact you and you enter our mailing list, while your entry is your explicit consent for contact. We protect your personal data permanently, and you may request exclusion from our mailing list at any time.
We emphasise that your personal data shall remain confidential when you visit the hotel webpage and during your hotel visit, unless you wish to voluntarily disclose them. We undertake that we will not disclose your personal data to other parties, except in cases prescribed by law.